Privacy Policy

1. Introduction

This Privacy Policy explains how Maya AI collects, uses, stores, and discloses personal data when you use our services. We process data in line with applicable law, including UAE Federal Decree-Law No. 45 of 2021 (PDPL).

2. Data Controller

Maya AI, Dubai, United Arab Emirates, Email: privacy@maya-ai.ae

3. Data We Collect

• Identity and contact data (name, email, phone, nationality, residence)
• Business and onboarding data (activity, visa and office preferences, budget, documents)
• Account/security data (login records, session metadata, audit logs)
• Commercial data (quote/payment records and related processing metadata)
• Legal acceptance records (agreement acceptance timestamp and version metadata)

4. Purposes and Legal Basis

We process data to provide services, manage workflows, process payments, meet legal obligations, maintain security, and improve service quality.

Legal bases include contract performance, legitimate interests, legal obligation, and consent where required.

5. Data Sharing

We may share data only where necessary and lawful.

• Free zone authorities and official processing bodies
• Payment providers, banks, and compliance service providers
• Cloud/infrastructure and communications vendors under contract
• Professional advisors and regulators where legally required

6. International Transfers

Data may be processed outside your country. Where transfers occur, we apply appropriate contractual and technical safeguards.

7. Retention

We retain data only as long as required for service delivery, legal compliance, dispute handling, and security. Some records are retained longer where required by law.

8. Security

We apply layered technical and organizational safeguards, including controlled access, encrypted transport, monitored infrastructure, and auditable logs.

9. Your Rights

Subject to applicable law, you may request:

• Access to your personal data
• Correction of inaccurate data
• Deletion/restriction where legally permissible
• Data portability
• Withdrawal of consent where consent is the basis

10. Cookies and Analytics

We use essential technologies for security and service functionality, and may use analytics to improve performance. Disabling cookies may affect functionality.

11. Policy Updates

We may update this policy from time to time. Material changes are effective when published unless otherwise specified.

12. Contact

Maya AI, Email: privacy@maya-ai.ae